Privacy Policy

Introduction

When you use Hastyfix, you entrust us with your data. We are committed to honoring that trust. This begins with helping you understand our privacy policies.

This policy defines the manner in which Hastyfix will collect, hold, and protect information about the website and/or mobile app to test the data we gather, use, and share.

Data Collection and Use

This policy applies to users of Hastyfix services anywhere in the world, including users of Hastyfix applications, websites, or other services.

This policy describes how Hastyfix and its partners collect and use personal data to provide our services.

This Policy explicitly applies to:

Providers: Users who offer services independently or through a company to deliver the services.

Users: Users who request any services.

This policy likewise applies to individuals who furnish data to Hastyfix regarding an application to utilize our services or whose data Hastyfix generally acquires regarding its services.

The practices described in this policy are subject to applicable laws in the places where we operate. This means we only engage in the practices described in this policy in a specific country or area if permitted under the laws of those places. Please get in touch with us if you have questions about our practices in your country or area.

Data Controller

The Information We Collect

Hastyfix collects:

  • Data that you provide to Hastyfix, for example, when you create your Hastyfix account.
  • Data created when you use our services, such as location, usage, and device information.
  • Information from other sources, such as Hastyfix partners and third parties that use Hastyfix APIs.

The following data is collected by or for Hastyfix:

Information You Provide:

This may include:

Service Provider’s Profile:

  • Name
  • Email
  • Gender
  • Date of Birth
  • Mobile Number
  • Location/Demographic information
  • Device information
  • Government Identifiable IDs
  • Driving License Numbers (vehicle details and insurance information)
  • Photograph

Collection of this information by us is used only for background verification to ensure the quality of services.

User Profile:

We collect data when users create Hastyfix accounts with the app. This includes the following:

  • Name
  • Email
  • Gender
  • Date of Birth
  • Mobile Number
  • Address
  • Profile Picture
  • Banking information

Data collection mainly includes gender and date of birth details when required for certain services or programs such as features enabled to confirm age and allow users to use the app. The inclusion of gender permits users such that women can provide or receive the services to/from women. This ensures the services are perfectly suited for both genders.

We may use the photo only to verify identity clearly with the latest technologies. For more information, refer to the section titled “How We Use Personal Data”.

Information Created When You Use Our Services:

This may include:

Location Information

Depending on the Hastyfix services you use and your application settings or device permissions, we may collect your precise location information as determined through data such as GPS, IP address, and Wi-Fi.

Providers and Users can utilize the Hastyfix application without permitting Hastyfix to collect their location information. However, this may affect the functionality available on your Hastyfix application. For example, if you do not allow Hastyfix to collect your location information, you will need to enter your “pickup address” information manually. Additionally, location information will be collected from the provider and linked to your account, regardless of whether you have allowed Hastyfix to collect your location information.

Service Information

We gather service information related to your use of our services, including the type of services you requested or provided, your order details, date and time the service was provided, and the amount charged. If someone uses your promotion code, we may link your name with that person.

Usage Information

We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services you were using before interacting with our services. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Statement.

Communications Data

We enable our users to communicate with each other and Hastyfix via the Hastyfix applications, websites, and other services. For example, we enable providers and users to call each other (in some countries, without disclosing their phone numbers to each other). To provide this service, Hastyfix receives some information regarding the calls, including the date and time of the call/text and the content of the communications. Hastyfix may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analysis.

Information from Other Sources:

This may include:

  • User feedback, such as ratings or compliments.
  • Provider feedback, such as ratings or compliments.
  • Users furnishing your data regarding referral programs.
  • Users asking for services for you or on your behalf.
  • Users or others providing information in connection with claims or disputes.
  • Hastyfix employees through which you create or access your Hastyfix account, such as payment providers, social media services, or applications or websites that use Hastyfix APIs or whose APIs Hastyfix uses, such as when you book a trip on Google Maps.
  • Financial services providers (if you are a provider).
  • Partner transport companies (if you are a provider who uses our services through an account associated with such a company).
  • The owner of a Hastyfix for Business or Hastyfix provider profile that you use.
  • Publicly available sources.
  • Marketing service providers.

Hastyfix may combine the data collected from these sources with other data in its possession.

How We Use Personal Data

Hastyfix uses personal data to enhance the accessibility of services. Data collection enables us to offer reliable, convenient transportation, delivery, and other services. We use the data to:

  • Ensure the safety and security of users and services.
  • Provide continuous support.
  • Conduct research and development.
  • Enable in-app communication.
  • Send communications to users for marketing and non-marketing purposes.
  • Comply with legal proceedings.

Hastyfix does not sell or share users' personal data with third parties without obtaining consent from the user. We use personal details to improve the service offering in the following aspects:

  • Create/update accounts.
  • Enable transportation and delivery services.
  • Facilitate in-app payments.
  • Track and share the progress of services.
  • Personalize the user experience.
  • Facilitate the service with insurance, invoice, and financing solutions.

Safety & Security

To maintain the security and integrity of services, we use your personal data, including:

  • Verifying user identity and eligibility to use the services without interruptions.
  • Accurate detection of unsafe driving behavior.
  • Using location and user details to detect and prevent fraudulent accounts and unauthorized access to services.
  • Utilizing user ratings and feedback to ensure service compliance with community standards.

Consistent Support

Hastyfix uses personal information to address and investigate user concerns and provide timely responses.

Research/Development

The collection of date of birth, gender, and related personal information by Hastyfix is used to improve the user experience. This information also helps us offer services in a convenient and easy-to-use manner.

Enable In-App Communication

Users can message or call service providers to receive services directly at their doorstep, fulfilling user obligations under our Terms of Use.

Marketing/Non-Marketing Campaigns

Collecting personal data helps us meet immediate market needs. This includes sending messages to users regarding:

  • Services
  • New features
  • Promotions

Communication in the form of email, SMS, and social media ads is enabled only after obtaining user consent. Users have the option to enable or disable marketing communications.

Non-Marketing Communications:

Hastyfix uses data to send alerts regarding non-marketing aspects, such as changes in Terms of Use and Privacy policies.

Legal Proceedings/Essentials

Hastyfix uses personal data to address claims and disputes related to our services, meeting requirements under laws, regulations, operating licenses, or agreements.

Cookies and Third-Party Technologies

Hastyfix and its partners use cookies and other identification technologies on our applications, websites, emails, and online advertisements for purposes described in this policy.

Cookies

Cookies are small text files stored on your browser or device by websites, apps, online media, and advertisements. Hastyfix uses cookies and similar technologies for purposes such as:

  • Authenticating users.
  • Remembering user preferences and settings.
  • Determining content popularity.
  • Delivering and measuring the effectiveness of advertising campaigns.
  • Analyzing site traffic and trends.
  • Understanding online behaviors and interests of users.

We may also enable others to provide audience measurement and analytics services for us, serve advertisements on our behalf across the Internet, and track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our services, as well as when you visit other online sites and services. Please see our Cookie Statement for more information regarding the use of cookies and other technologies described in this section, including your choices relating to such technologies.

Choice and Transparency

Hastyfix provides the means for you to see and control the data that Hastyfix collects, including through:

  • In-app privacy settings.
  • Device permissions.
  • In-app ratings pages.
  • Marketing opt-outs.

You can also ask Hastyfix to provide you with explanations, copies, or corrections of your data.

Privacy Settings:

The Privacy Settings menu in the Hastyfix application allows users to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Hastyfix. Information on these settings, how to set or change these settings, and the effect of disabling these settings are described below.

Location Information

Hastyfix uses user device location services to make it easier to get